Traibcert online internal auditor training course trains you on the principles on audit in accordance with the ISO 20000:2018 and ISO 19011:2018 guideline to improve individuals' skills and knowledge towards the standards to meet the requirements and best practices in industry.
This course is designed for information technology professionals as well service sector professionals in Top Management, Service delivery Team Leader, Department heads, Technicians/Supervisor and aspirants looking for a role in Service delivery .
Ideally suited for group training in any organisation to develop the Service culture.
The course duration is 16 hrs with 40 min final assessment to get the certificate
The course is designed to suit all who are interested to play a significant role in the Service management system of the organization and for those who are responsible for internal management system audits including Information technology professionals, department managers, supervisors, Service management representatives, engineers and administrative staff that have a focus on business improvement, performance and profitability.
This course is for beginners and for group training in organisation to develop the Service management culture and no prior knowledge is needed to take the course.
The course duration is approximately 16 hrs.
Final Assessment - 40 mins
Materials provided during the progress of the course (video lectures, all-inclusive learning articles and exploratory activities) are the essential ingredients absolutely compulsory to efficaciously achieve the certification Assessment
This course covers the following topics along with a 15 min exercise at the conclusion of each session
|Module 1 - Introduction about ISO 20000:2018 and process approach||106 min|
|Module 2 - Service Management System Principles & HLS||77 min|
|Module 3 - Context of the Organization||69 min|
|Module 4 - Leadership principles||49 min|
|Module 5 - Planning||55 min|
|Module 6 - Support of the service management system||97 min|
|Module 7 - Operation of the service management system||150 min|
|Module 8 - Performance evaluation||97 min|
|Module 9 - Improvement||57 min|
|Module 10 - Internal Audit Introduction||27 min|
|Module 11 - Planning and preparation for and audit||24 min|
|Module 12 - Performing an audit||81 min|
|Module 13 - Audit reporting and NCR writing tips||54 min|
|Final assessment||40 min|
This is really an outstanding course for apprentices to learn the exclusive parameters of ISO 9001:2015. It helps them to understand the intent of the course and the standards that it rightfully upholds accompanied with the addition of an innovative HLS – PDCA – Education is not the credibility of scholastic certificates and tertiary degrees. It is a way of life that teaches cadres how to overcome struggles, difficulties and failures, encounter the challenges that come your way, resolve conflicts and find valid solutions to every aspect and situation that literally surrounds you.Education is life in its entirety.
Paddy requires no introduction. He is a combination of an excellent pedagogue, a versatile tutor, a resourceful lecturer and a veritable instructor. Reputed, renowned, popular and famous, he is considered to be a forerunner and a leading luminary in the comity of universal auditors who has diligently contributed his auditing services to official branded establishments and organizations across the international spectrum.